Service Delivery Policy

Elarove is an online service. We do not sell or ship physical goods, so there are no shipping or delivery charges. Everything you buy is delivered to your Elarove account on this website.

Paid by card or JazzCash: your membership starts as soon as the payment is confirmed, usually within minutes.

Paid by Easypaisa or bank transfer: upload the payment screenshot and we confirm it within 24 hours; the membership then starts on its own.

Your plan and the date it ends are shown in your account under Settings, Membership.

Every man's profile and ID are checked by a person before the profile is shown to families, usually within a day. If a profile is not approved after a payment, that payment is refunded in full, as set out in our Refund & Cancellation Policy.

You request the call from your dashboard. When the matchmaker approves it, a booking link appears there; you choose a time and pay, and the 30-minute call takes place by video at that time.

Visa services are delivered online by a named consultant through your case page on Elarove, with messages, documents and progress in one place. What each plan includes, and its price, is listed on the Visa page before you pay.

We help you prepare and submit your application. The decision is made by the authorities, and no outcome is guaranteed.

Our services are available online worldwide. Members in Pakistan pay in Pakistani rupees; members abroad pay in US dollars.

If you paid and did not receive what you bought, email hello@elarove.com with the payment details. We put it right or refund you as described in our Refund & Cancellation Policy.